This Wuppertal Paper deals with the question how public services and service quality can be guaranteed in the public transport sector. The paper built a basis for further discussions how - based on current laws - the policy field "public transport" can conceptually be developed further. The question is raised how far public transport can contribute to a sustainable development. The paper focuses on analysing existing laws, selected local public transport plans and invitation of tenders. On basis of these analyses, the central terms "public services" and "service quality" will be defined, and additionally objectives and quality criterions of sustainable public services and service quality will be developed. Finally, thesis about the future role of sustainable public services in an increasing competitive environment will be formulated.
Carolin Schäfer-Sparenberg, Daniel Bongardt, Holger Dalkmann:
Steuerung nachhaltiger Daseinsvorsorge im öffentlichen Nahverkehr
Wuppertal Paper no. 161 (July 2006)